Subject: WEB SPACE CONFIRMATION Date: Fri, 21 Aug 1998 16:23:46 -0700 (PDT) From: support@icom.com To: fmyers@fmyers.com CC: confirmation@icom.com Thank you very much for your recent application. We are pleased to WELCOME YOU AS A NEW CLIENT OF INTERNET COMMUNICATIONS! The following information is essential to the use of your new virtual Web hosting account with us. It contains all passwords and logins for your account as well as the access codes to our members- only online areas and help file locations. Please read the information very carefully and keep this e-mail in a safe place for future reference. According to your order we confirm that we have activated a web hosting account for you on our high-speed server network. We have already applied for your domain name or the transfer of it (if applicable). The time the International Network Information Center (InterNIC) needs to reserve or transfer your domain is (unfortunately) beyond our control. Most of the new domains are active within one week or even less. However, sometimes it could take longer. You might want to check the InterNIC database using our domain name check form at http://www.icom.com A domain name TRANSFER usually takes longer than a new registration. We already applied for the transfer of your domain name. Please make sure you contact your current administrative and / or technical domain contact and tell them to confirmes the transfer (!) once he/she receives the InterNIC confirmation request. PLEASE NOTE: Your domain name will NOT be transfered to Icom's name server unless one of the current domain contacts agrees to it. There is nothing Icom can do to expedite this. Once your domain name registration or transfer is approved it will show up in InterNIC's WHOIS database. Thereafter the propagation (world-wide name server update) will take a few more days until your domain name finally becomes active on the Internet. Until then you will be able to access your Web site via the WWW and / or regular FTP at http://209.170.56.241/fmyers/ and http://209.170.56.242/fmyers/ Why two addresses? Simply to provide our many customers with the most redundant service and the fastest connections available. We have taken that extra step to constantly balance the load our web servers handle and direct your visitors to the server that has the fastest connection at the exact time someone visits your web site. The result is a lightning fast connection and a satisfied visitor. Once your domain name (transfer) is approved and properly propagated you and all Internet users worldwide can access your web site at http://www.fmyers.com Your account is now activated. Starting today you can work on your web site and upload your files via FTP onto our web server by using the following login information: HOST: 209.170.56.241 LOGIN: fmyers PASSWORD: WarpYarm Your pop e-mail account will be fmyers@fmyers.com You will need the following information to configure your e-mail manager (Pegasus or Eudora): MAIL SERVER: mail.dns-host.com SMTP SERVER: mail.dns-host.com USER NAME: fmyers PASSWORD: WarpYarm Your main pop e-mail account name has to be in the user@domain.com format and cannot be changed. However, since you have UNLIMITED forwarding account names you can use anything@yourdomain.com (like support@yourdomain.com or sales@yourdomain.com) and all e-mails send to anything@yourdomain.com will automatically be delivered to: fmyers@fmyers.com If you configure your e-mail manager (like Pegasus or Eudora) correctly nobody but you will be able to tell the difference between a POP and a forwarding address. Just make sure that you always include the forwarding address you want to receive your e-mail replies at in the REPLY-TO field of your e-mail manager to assure proper e-mail transfers. Please note that your e-mail only works after your domain name has been approved by InterNIC and is correctly propagated. SPECIAL ACCESS ************************** To access our members-only image library you will need the following location and login information: IMAGE LIB LOCATION: http://www.topbusiness.com/topbiz/close/ USERNAME: client PASSWORD: goforit We have also partnered with Globat Technologies (Globat, Inc) to provide our customers with unrestricted access to their java and cgi libraries: CGI LIBRARY http://www.cgi-scripts.com JAVA LIBRARY http://www.java-scripts.com ONLINE SUPPORT ************************* You can learn how to upload files to your web space via FTP or how to configure Pegasus / Fetch (for Mac) correctly at the following URL http://www.icom.com/support There you will also find answers to the most frequently asked questions as well as many more tips and problem solutions. FIND A SPONSOR ************************** If you would like to get a sponsor for your web site and make some money with it we have formed a strategic partnership with BannerPool. They pay you cash if you agree to display some of their advertising banners on your web site. This could be a nice way to offset some of the cost for your new web account and who knows, it could even turn into serious income once your web site gets a lot of traffic. In any event you should check out http://www.bannerpool.com/icom/ LIVE TECH SUPPORT ****************************** Please keep in mind that we do not offer technical support over the phone. If you have a technical question you have to send e-mail to support@icom.com and they will take care of your needs. Once you send an e-mail to our technical support department you should get an automatic response including a tracking number that will enable our technicians to help you out more efficiently. SALES OFFICE ********************** Whenever you have any sales or product questions, please feel free to send e-mail to sales@icom.com They will try to give you all the information you need. BILLING QUESTIONS **************************** For billing purposes please contact our billing department directly at billing@icom.com OFFICE LOCATION AND HOURS ******************************************* For mailing address, phone numbers and other contact information, please visit http://www.icom.com/general/contact.htm For office hours you should stop by at http://www.icom.com/general/hours.htm MAILING LIST ******************* We also strongly recommend that you include your e-mail address in our customer mailing list. This way you can be informed first-hand if something happens, or we have to schedule a downtime, or to receive the latest developments regarding your account with us. This is NOT an advertising mailing list and we do not give your address to anyone else. To join the list, please send e-mail to majordomo@icom.com and write "Subscribe Customer" into the message body. Leave the header empty or use only a space. PARTNER AND INFO KIT ******************************** If you would like to read our PARTNER AND INFO KIT you may do so at http://www.icom.com/general/partnerkit.htm It contains many useful information on how to market your Web presence and where to get most of the Internet and webmaster tools for free. re-direct page where they will find your URL. GETTING KNOWN ************************* Note that we can submit your new web address (URL) to up to 250 search engines and directories for you for just $99.00 !! Just e-mail us to take advantage of our fast and efficient URL promotion service today. We are very happy that you have given us a chance to be you Partner- of-Choice for your online (ad)venture and we will work very hard to earn your trust. If you have been satisfied with our service so far, or in case you didn't like something, we would appreciate hearing from you. We look forward to serving all your online needs in the future. Kind regards, Your Customer Service Team Internet Communications www.icom.com 07/98